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The best service quality is an important factor that must be owned by a company in order to be able to survive and still gain the trust of customers. Service quality is a performance indicator for health service providers such as hospitals. Hospitals will be more advanced if their performance can be maintained and improved according to patient demands. Therefore, hospital services must lead to market forces so that hospital orientation can retain customers so that the main goal can be carried out properly.
The effect of service and performance of medical officers on customer satisfaction in the Blood Transfusion Unit of Dr. Cipto Mangunkusumo. From the results of data collection respondents, in this study the authors conclude a hypothesis; that customers are satisfied with the quality of service at the RSCM Blood Transfusion Unit on the factors of realibility, responsiveness, assurance, empathy and tangibles as a whole are at an index of The rise of coffee shops in Bandar Lampung causes people to have many choices according to the wishes of the community.
One of the coffee shops that has survived the rapid development of the coffee shop business in Bandar Lampung is KL Coffee. This final project aims to describe the characteristics of KL Coffee consumers, analyze the level of satisfaction and recommendations for improvement of KL Coffee priorities, as well as to determine the loyalty of KL Coffee consumers.
The sampling technique used in this study is Accidental Sampling. Respondents in this study amounted to 52 respondents. The results showed that the characteristics of KL Coffee respondents were The results of the analysis using the Customer Satisfaction Index CSI method show that the level of customer satisfaction is Recommendations for improvement for KL Coffee are instruments that are in quadrant I of the Cartesian diagram of Importance Performance Analysis IPA there are 4 instruments, namely consumers hope that the price of products offered by KL Coffee is affordable with quality, consumers hope that the products served have a stable taste in every season.